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You can see the effects of how one person can alter reality to their way of thinking with Gillian McKeith on ITV’s I’m a Celebrity Get Me out of Here! If you haven’t caught a bit, it’s worth a 2 second viewing.
Anyway if you’re being filmed there is not much you can argue, but still some do. There have been numerous other examples.
Well one of the perennials a property manager faces is the wild exaggeration and extrapolation. This is particularly true with timescales and measurements. Days and weeks get interpreted as months; tens and hundreds become thousands.
Two recent resident meetings I went to last week highlighted this quite spectacularly. First one was a resident association where they have had a bad history and need help. But are intent on stretching timescales and seeing suspicion in everything.
The second is a West End building where the freeholder and leaseholders work closely but the major list of issues is nothing of the sort, but of course if it matters to someone then it is important.
Of course any management is a game in trying to match expectation, but when someone says they haven’t heard from their manager for 6 months, it becomes fact. Even though by their own admission I had spoken with them a week before the meeting and the day before with the property manager!
Service needs differ from one person to the next, but what is really unpleasant and galling is rudeness, lying and bullying.
25 Nov 2010 11:13:42