0 comments - Add comment
As 2011 gets under way and we lurch through the first third of the first month we have seen some extraordinary things on the property front.
We have had a water pump room flood and wipe out the water supply to 270 flats. We managed to get water back within 24 hours and permanently fixed inside 4 days. What was interesting though was the reaction of the porters and how they were (and still are) giving misinformation to leaseholders and occupiers.
I come from the Thunderbird school of just dealing with emergencies and solving problems rather than trying to blow them out of proportion. Unfortunately we occasionally come across some who don’t subscribe to this same theory, and these porters were more like The Hood than the Tracy’s. (If the Thunderbirds elements make no sense then your education needs updating and you need to YouTube Thunderbirds – homework!)
Anyway, these guys have been very helpfully advising all that the water would not be back for 7 days and works were going to cost more than £100,000! Unsurprisingly we found ourselves not only dealing with the problem but fielding heaps of calls from those wanting to know why it would take so long and cost so much!
In one strange way it has helped us because we have way exceeded the false expectations, however if all worked together it would be a lot easier! So we will keep doing what we do and pick up the pieces along the way.
12 Jan 2011 09:54:21