I became non-executive Chairman of Leasehold Advisory Service on 1st January 2015 and the first three months has been a steep learning curve to understand the requirements of leading a Governmental arms-length body. I find myself sucked into issues and online comment from specific matters to general queries. I am finding everything that I have said or written in the past is scrutinised and quoted back at me as some rallying call for what we should be doing going forward.
The one thing I am old enough to know is that I will never please all the people and when you have a population as diverse as leasehold property this is even truer.
In February LEASE held a day conference which was paid for and attracts managers and lawyers and in the evening we hold a free conference for leaseholders. During the day I was asked to step in when the Housing Minister was detained at Parliament because of the Rotherham Council debacle.
I thought the 15 minutes I talked would be fairly uncontroversial asking for the professionals involved in the leasehold sector to communicate more effectively and to work with the leaseholders. I was surprised to hear a couple of comments outraged by my message to them.
Well had they been present in the evening session they would have been stunned to see nearly 100% of the audience of leaseholders put up their hands when asked if they thought their managers were trying to rip them off!
There is a lot to be achieved in the leasehold sector and I am committed to ensuring LEASE plays a full part in moving the service levels up and ensuring everyone involved is delivering a quality service. LEASE exists to give free advisory service to leaseholders and is here to help you. It would be unrealistic to think that there will never be any issues because of the amount of layers involved in developing and running the properties. I am sure that more can be done to explain processes and areas that would aid understanding and knowing where and how things can be addressed.
If you have any issues then LEASE is there for you and if you go to the website a wealth of information exists to guide and help on solutions and assistance. You can always fill in the online contact form if you have a more detailed query.
14 March 2015